It Isn't Just Business, It's Personal


by Arunas A. Chesonis, David Dorsey
Price: $14.99 $8.99

When you put people first, you win. When you operate by the highest principles, you'll see the results in the bottom line. When you put a caring heart into how you operate - in your organization and your community - you build the only true foundation of long-term success. This is how PAETEC Communications has enjoyed an astonishing rise during an era when telecommunications has become an ethical, legal and financial quagmire. In this book, CEO Arunas Chesonis and his people tell how, by following a handful of basic ethical principles, their company has emerged as an example of how to succeed in the twenty-first century, not just in telecom, but in any industry.

Book details

Publisher: RIT Cary Graphic Arts Press (01/2007)
ISBN-13: 978-1-933360-18-8
Binding: Laminated paperback
Pages: 172
Size: 6 x 9 in.
Shipping Weight: 0.8

Table of contents

Foreword by Albert J. Simone, vii
Introduction, ix
 PART ONE: CARING CULTURE
1. Put People First, 3
2. Be a Family, 25
3. Commit to Community, 45
 PART TWO: OPEN COMMUNICATION
4. Keep the Door Open and Listen, 53
5. Tell More Th an Most, 65
6. Share the Knowledge, 71
 PART THREE: UNMATCHED SERVICE AND SUPPORT
7. Make It Personal, 85
8. Lead at All Levels, 95
9. Respond with Care and Character, 107
 PART FOUR: PERSONALIZED SOLUTIONS
10. Build the Future Together, 123
11. Make Everyone a Change Agent, 127
12. Let Customers Help Lead, 133
 Afterword: Looking Back and Looking Forward, 153
Epilogue: Th e More We Change, the More We’ll Stay the Same, 159
About the Authors, 63
Acknowledgments, 165
Index, 167